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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. For all online orders, within the 14 days of the purchase we can offer a full refund, after that leading up to the 30 days will be subject to a 20% restocking charge.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Goods that have been cut or machined to your specification.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds may be granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@timbco.co.uk.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@timbco.co.uk and we’ll contact you to arrange.
To return your product, you should arrange with us at sales@timbco.co.uk – shipping costs may apply.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your collection or exchanged product to reach you may vary.
Contact us at sales@timbco.co.uk for questions related to refunds and returns.
